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Reset your password

Use Forgot your password and the emailed code to set a new password, and what the reset changes.

If you've forgotten your password, or want to change it, we email you a code to set a new one.

Steps

  1. On the sign-in page, choose Forgot your password? If you're signed in, open Settings, then Account and security, and choose Change password.

    The sign-in page's password field, with Forgot your password? below it.
    The sign-in page's password field, with Forgot your password? below it.

  2. Enter your email and choose Send reset link. You'll see "Check your email". We say the same whether or not an account uses that address.

    Reset your password after sending, with the address the email went to, the Check your email note, the 6-digit code field and Use a different email.
    Reset your password after sending, with the address the email went to, the Check your email note, the 6-digit code field and Use a different email.

  3. Enter the 6-digit code from the email, then choose Continue. Or open the email's link and choose Continue there. If you typed the wrong address, choose Use a different email and send it again.

  4. If your account has an authenticator, enter its current code and choose Verify.

  5. Enter a new password of at least 12 characters and choose Set new password. You go on to where you were heading.

    Choose a new password, with the New password field and Set new password.
    Choose a new password, with the New password field and Set new password.

Good to know

  • The code expires in 10 minutes and works once. Choose your new password within 10 minutes of entering it, or you'll be asked to request a new email.
  • Resetting signs you out on every other device. The browser you reset in stays signed in.
  • Your authenticator doesn't change. You still enter its code at every sign-in.
  • We email you to say your password was changed. If you didn't change it, reset it again.
  • If you've only ever signed in with Google or Microsoft, you have no Sidesheet password to reset. Choose Continue with Google or Continue with Microsoft; that account's password is managed by Google or Microsoft. See Ways to sign in.
  • Lost your authenticator? See If you lose your authenticator.

If something goes wrong

  • "That link or code didn't work" The code was mistyped, already used or more than 10 minutes old. Choose Back to sign in, then Forgot your password?, request a new email and use the newest one.
  • "Your reset expired. Request a new email." More than 15 minutes passed, or you opened the code step in a different browser. Enter your email and choose Send reset link again.
  • "That link is invalid or has expired. Request a new one." The email's link is old or was already used. Choose Forgot your password? and request a new email.
  • "That's already your password" Choose a password you haven't used before.
  • "That password is too short" Use at least 12 characters.
  • "Could not update your password" Choose Request a new reset link and start again.
  • "Your password was changed" with a note that we couldn't sign out your other devices. Your new password works. Open Account and security and choose Sign out everywhere.